SUBEX Red Sea Diving Center is registered in Egypt under the company name Sub-Egypt LLC. The Head Office under the management of Johann Vifian is located in Hurghada, Al Dahar. SUBEX Red Sea Diving Center maintains dive centers located in Hurghada/Sahl Hasheesh, Sharm el Sheikh and El Quseir.
The terms and conditions apply to all SUBEX customers, as well as Touroperator and/or Retailer. In addition, Tour Operator and/or Retailer can obtain our TERMS OF CONTRACT FOR TOUROPERATOR AND/OR RETAILER on request.
Prices are set in the currency of Swiss Franc (CHF).
The prices and conditions are updated regularly on the website http://www.subex.org under the heading Prices & Infos. Prices are as
stated unless other arrangements have been made in writing.
The Egyptian government requires fees for some dive sites. In that case the current fees will be charged. Governmental fees are subject to unnoticed change at any time.
We offer the following payment options:
1. Pre-payment invoice
Prices are quoted in CHF and converted and quoted at a fixed rate of 1 EUR:1.20 CHF in addition. After booking, an invoice will be issued in CHF or Euro, which must be paid into our account in the appropriate currency. Payment in advance is possible for bookings made up to 10 days before arrival. The payment deadline is 5 days before arrival. If the customer does not receive the service already paid for, a processing fee of 36.00 CHF / 30.00 EUR per person will be charged. If a group booking is cancelled, a processing fee will be charged as stated separately in the booking confirmation for group bookings.
2. Payment on-site
In cash or by credit card
2.1 Payment in cash
Possible currencies in Swiss francs (CHF), euros (EUR), US dollars (USD) and Egyptian pounds (EGP) for payment in EGP are converted from CHF to EGP at the current exchange rate. The current exchange rate is clearly displayed on the bases. It is based on the average value of purchases and sales at the official bank rate of CHF to EGP.
2.2 Payment by credit card
Credit card payments with VISA and Mastercard can be made free of charge on site in the currencies Euro (EUR), US Dollar (USD) and Egyptian Pound (EGP).
Please note that when paying by credit card in the local currency (EGP), the conversion from CHF to EGP is based on the CHF prices. This means that the pros and cons of currency fluctuations must be accepted.
The services purchased by SUBEX customers are personal and not transferable.
For detailed information on our products, please visit www.subex.org.
The implementation of all programs is subject to the
– Natural limitations, such as natural disasters, sea conditions, weather conditions
– Restrictions by government action
– Personal limitations such as health problems or disabilities
SUBEX reserves the right to change or reject any booked programs on site.
VI. Participation Statement
Each guest will sign a participation form for each dive trip. With this form, the guest confirms physical integrity and assumes all risks. For minors, the participation form must be signed by a parent or guardian.
VII. Local services/Reservations/Booking
On site: All
products described in our online product information are available locally,
provided capacity allows.
Reservation: A reservation guarantees the services reserved for the person for the period stated within the reservation.
The following services may be reserved for Hurghada/Sahl
Hasheesh, Sharm el Sheikh and El Quseir: Dive packages, equipment rental, boat
trips, special programs, dive guides, introductory dives and all scuba training
and special courses.
Booking: A binding booking will not only reserve services, but will also include an advance invoice, taking into account any advance payment discounts. All services except special programs can be booked in advance. Only the following services are to receive discount for payment in advance: Dive packages, SUBEX FUN DIVER COURSES, SUBEX DIVER COURSES, UPGRADE to SUBEX DIVER and CMAS Dolphin 1,2,3 courses for minors.
VIII. Annulment and
Annulment: An annulment of advanced booked and paid services is possible.
If annulled in writing and 2 days before arrival at the latest the booked and paid services will be reimbursed as follows:
Version A) Financial reimbursement of the already paid services less an administrative charge of CHF 36.00/Euro 30.00 .
Or version B) A voucher for the advanced booked and paid services without deduction of an administrative charge and valid at the SUBEX base involved for 18 months since date of issue.
No-Show: If there is neither a written annulment 2 days before arrival at the latest nor does the client show up, there will not be any reimbursement of the advanced booked and paid services.
IX. Benefits/Special Discounts
Family: A family (3 persons or more) with at least one child under 16 years of age, of which at least 2 persons dive in the same holiday, can benefit from our family benefits. Family benefits are valid on prepayment and on site and families can now share dive packages.
Families with at least 2 people doing the same training at the same time will receive 10% per person as a family discount.
Further information can be found on our homepage at www.subex.org
Group offer for diving training:
Regarding diving training, a SUBEX FUN DIVER COURSE, SUBEX DIVER COURSE or UPGRADE to SUBEX DIVER COURSE for 4 people or more will receive a reduction of 40% for one package. For 8 persons, 7 packages will be paid, and for 12 persons, 10 packages will be paid. More group discounts are available on request. The following services are to receive discounts for groups: dive packages and dive training.
X. Special Terms
Groups: SUBEX offers special discounts to groups if the same diving package is booked, and the group consists of 6 people using the same services in the same time for a minimum of 3 days. More information under https://www.subex.org/preise-infos/?lang=en