This list of questions should answer the first arising questions in the run-up to your diving holiday with SUBEX. For further information and questions, please do not hesitate to contact us. Please send an email to firstname.lastname@example.org, or use the contact form below.
All bookings can be made right here on the website. We also accept bookings by email, phone or fax.
Yes. You can profit from attractive reductions if you book and pay in advance. Also we can plan better and your place will be guaranteed.
Everey guest that dives with SUBEX gets a “Dive Control Card” after the first dive, on which each dive is stamped. For each 10 stamped dives you receive a free dive! Every guest that ever dived with SUBEX is automatically a SUBEX Member. Guests with more than 100 dives become Silver Members and after 250 dives Gold Members. Silver and Gld Members profit from additional advantages.
No. SUBEX Membership is completely free and does not involve any obligations.
The increased oxygen content reduces symptoms of fatigue and the risk of nitrogen diseases. The dive computers remain in compressed air mode, thus increasing safety with regard to decompression sickness. Due to the light mixture, diving to a depth of up to 40 m without exceeding a maximum partial pressure of 1.4 bar is possible without any problems.
Of course. Certified Nitrox divers can use Nitrox 32% and 36% at no additional cost. We also offer 12l and 15l steel cylinders, of course without extra charge.
WHAT HAPPENS IF I HAVE BOOKED AND PAID FOR A DIVE PACKAGE IN ADVANCE BUT NOW HAVE TO CANCEL MY HOLIDAY?
For dive packages, dive courses and rental equipment packages cancelled before departure, there are two different options:
You will receive a voucher for the diving packages, diving courses or rental material packages you booked. This voucher is valid for 18 months from the cancellation date. There are no cancellation or processing fees.
The money will be refunded with a deduction of 36 CHF/30 € handling fee.
The following means of payment are accepted (the currency conversion is based on the official bank rates)
Cash in the currencies: CHF, EUR, USD, EGP
Credit cards from: VISA, Mastercard
Divers over 40 years of age should bring a valid diving fitness examination. We also strongly recommend all younger divers to have a medical checkup once a year by a doctor trained in diving medicine to exclude any possible health risks. A thorough examination to determine suitability for diving includes all the items listed in the medical history questionnaire at www.suhms.org (submenu: Documents, “go to medical forms”). If no valid medical certificate can be presented at check-in (date of examination not more than 12 months ago), the guest declares in his declaration of participation that there are no medical reasons which could negatively influence his diving fitness. Should there be any doubt on our part, the guest must expect to have his diving fitness certified by a local diving physician.
The purpose of the first dive on holiday, we call it a “Welcome Dive”, is to get the guest in the right mood for the diving holiday in a gentle and stress-free way, according to his individual starting position. The Welcome Dive is a dive of full duration and is in any case designed by the SUBEX guide as an adventure dive. The “Welcome Dive” service (briefing, accompaniment during the dive and debriefing) is free of charge. The dive itself is deducted from the booked dive package or charged as one dive.
WHY IS A WELCOME DIVE DONE?
First of all, SUBEX would like to familiarise its guests with the topographical and logistical conditions during the Welcome Dive. In addition, SUBEX feels responsible for its guests. For this reason, SUBEX would like to get to know the diving skills of its guests so that it can provide them with support tailored to their individual knowledge during their holiday.
We value the fact that we offer our guests an individual service. For us, this also means being able to respond to the different wishes and experiences. Guiding at SUBEX always takes place in a maximum ratio of 4:1, i.e. a maximum of 4 divers per guide, so that the SUBEX staff can take sufficient care of each guest. Beginners who still need or wish to be looked after 1:1 are accompanied by a private guide.
Those guests who already have sufficient diving training and experience and do not wish to be accompanied by a guide can dive unaccompanied in buddy teams after the Welcome Dive. These different requirements require different levels of staffing. For this reason, prices are calculated according to the amount of work involved. Accompaniment during the Welcome Dive is obligatory and free of charge.
SUBEX does not hire out cameras and video cameras. We kindly ask interested guests to contact us so that we can help with the rental of cameras from other companies.
The training is always divided into practical and theoretical lessons and depends on the different strengths and weaknesses of the guests. Sometimes it will be necessary to prepare or follow up the theory lessons in the evening in self-study. Altogether we expect the following time frame:
SUBEX FUN DIVER (CMAS/VDST Basic Diver / SSI Scuba Diver):
1 ½ days (HRG: 2 days, since full day boat trips), incl. 3 dives and 3 theory lessons
SUBEX DIVER (CMAS 1 star diver / SSI Open Water Diver):
5 days, including 7 dives and 6 theory lessons
SUBEX ART DIVER (CMAS 2 star diver / SSI Advanced Open Water Diver):
5 days, min. 8 dives and additional practical lessons (swimming, snorkeling, freediving) and 6 theory lessons
Note: The SUBEX ART DIVER course cannot be booked in advance as it is highly dependent on the diver’s skills and previous knowledge. These will be checked on site by the instructor and then a schedule will be drawn up for the guest..